These Terms of Use, together with the Privacy Policy incorporated herein by reference, form the legally binding agreement (the “Agreement”) between you (“User”, “You”, or “Your”) and LuxProxy (“We”, “Us”, or “Our”), collectively the “Parties”.
This Agreement sets out the terms under which We provide proxy services, including related support, features, and applications (the “Services”).
By registering an account on luxproxy.cc (the “Website”), by accessing the Services, or by continuing to use the Services after this Agreement is amended, You accept all rights and duties under this Agreement. You have no authority to make commitments on Our behalf.
We will deliver the Services in accordance with this Agreement.
We will make reasonable commercial efforts to keep the Services operational around the clock, excluding planned downtime and events beyond Our reasonable control.
We will maintain and update proxy servers and systems to keep the Services current and protected.
We will comply with applicable laws concerning data protection and security in delivering the Services.
You are accountable for all activity conducted through Your account, whether by You, Your personnel, Your agents, or any third party to whom You provide access.
You must comply with all applicable laws, including those governing data handling, electronic communications, computer misuse, and the transfer of personal information.
You must not share account credentials or permit unauthorized use of the Services. Accounts involved in such conduct may be suspended.
You must report any unauthorized access to Your account to Us without delay.
You must not use the Services in any manner that harms, overloads, or disrupts Our systems, Our upstream networks, or other users’ access to the Services.
This Section 3 is a material term of this Agreement. Breach of this Section entitles Us to immediate suspension or termination without refund.
You must not use the Services, and must not permit any third party to use the Services, for any of the following:
(a) Unauthorized access and authentication abuse. Unauthorized access to any system, account, network, or data; credential stuffing, credential brute-forcing, password spraying, or credential validation (“combo checking”); account takeover; session hijacking; or circumvention of authentication, multi-factor authentication, rate limiting, bot detection, or other security or integrity controls operated by any third party.
(b) Fraud. Payment fraud, carding, card testing, chargeback abuse, refund fraud, identity fraud, synthetic identity creation, or circumvention of anti-fraud, risk-scoring, or trust-and-safety systems operated by any third party.
(c) Malicious software and infrastructure. Distribution, hosting, staging, or command-and-control of malware, botnets, spyware, stalkerware, ransomware, exploit kits, or credential-harvesting infrastructure.
(d) Abusive messaging. Unsolicited bulk messaging, spam, phishing, smishing, spoofing, or impersonation of any person, brand, or institution.
(e) Network attack. Denial-of-service or distributed denial-of-service activity, network flooding, amplification or reflection attacks, or unauthorized port scanning, vulnerability scanning, or penetration testing of third-party infrastructure.
(f) Unlawful content. Child sexual abuse material; content facilitating human trafficking or terrorism; or any content unlawful in Your jurisdiction, in the jurisdiction of the exit node, or in the jurisdiction of the destination.
(g) Platform security circumvention. Any activity that violates the terms of service of a destination platform where such violation involves the circumvention of that platform’s security, authentication, or integrity controls, including but not limited to the creation or operation of accounts in a manner designed to evade detection, suspension, or enforcement by that platform.
(h) Sanctions and export control breaches. Any activity described in Section 4.
For security reasons, access to certain destination categories — including but not limited to .edu, .gov, .mil, financial institutions, and payment processors — is blocked by default. We maintain a restricted list (the “Blacklist”) at Our sole discretion, subject to change without notice.
To request access to a Blacklisted destination, You must submit Your intended use case. We may request further information and will respond within three (3) business days. We may deny any such request without explanation. Where access is granted, You remain solely responsible for lawful use, and We bear no liability for any resulting damages, including indirect or consequential losses.
We do not inspect, log, or monitor the content of Your traffic. Enforcement of this Section 3 is therefore complaint-driven and based on abuse reports, upstream network notifications, legal requests, and operational signals. The absence of inspection does not limit Your obligations under this Agreement, and You may not rely on it as a defence to breach.
You represent and warrant that neither You, nor Your directors, officers, or beneficial owners, nor any of Your end customers, are:
(a) subject to sanctions administered or enforced by the Office of Foreign Assets Control of the U.S. Department of the Treasury (OFAC), the United Nations Security Council, the European Union, the United Kingdom, or the State of Israel; or
(b) located in, organized under the laws of, or ordinarily resident in a comprehensively sanctioned jurisdiction.
You must not use the Services to facilitate any transaction with, or to provide any benefit to, a sanctioned person or jurisdiction, or to evade sanctions, export controls, or trade restrictions.
We may suspend or terminate the Services immediately, without notice and without refund, upon a reasonable belief that this Section 4 has been or may be breached.
You must notify Us without delay if You become aware of any circumstance that would render the representations in this Section inaccurate.
Verification. We may require identity or business verification at any time as a condition of continued access to the Services. Where verification is requested, You must provide the requested information within ten (10) business days. Failure to do so may result in restriction or suspension of the Services.
Cooperation. You agree to provide, within five (5) business days of Our request, information regarding Your identity, Your intended use case, Your traffic destinations, and — where You resell or otherwise provide access to third parties — the identity and use case of the relevant end customer.
Disclosure. We may disclose the information described above, together with account, payment, provisioning, and connection metadata, to: (a) Our upstream network and infrastructure providers, in connection with abuse investigations, network integrity, or their own compliance obligations; and (b) competent authorities, where lawfully required. Where We are legally permitted to do so, We will notify You of a disclosure to competent authorities before it is made.
Records retention. We retain account, payment, provisioning, and connection metadata for a minimum of twelve (12) months for security, abuse-prevention, contractual-enforcement, and legal-compliance purposes.
You must notify Us if You resell, white-label, sub-license, or otherwise provide access to the Services to third parties.
Where You do so, You must impose on those third parties contractual obligations no less restrictive than those set out in Sections 2, 3, 4, and 5 of this Agreement.
You remain fully responsible for the compliance of Your end customers, and any breach by an end customer is treated as a breach by You.
You must maintain sufficient records to identify each end customer and their use case, and to produce those records under Section 5.
Abuse reports may be submitted to help@luxhost.cc.
We acknowledge abuse reports within one (1) business day and investigate within five (5) business days of receipt.
Pending or following an investigation, We may, at Our discretion and in proportion to the conduct: request further information; restrict access to specific destinations; suspend the account; preserve records; terminate the Services; and notify upstream providers or competent authorities where appropriate.
Suspension or termination under this Section for breach of Sections 3 or 4 does not entitle You to any refund of prepaid fees.
You pay fees periodically based on Your selected plan. Fees are prepaid at the start of each period unless otherwise specified.
Services auto-renew monthly with automatic billing to Your chosen payment method until cancelled.
Given the prepayment model, We are not required to issue regular invoices.
Purchases are final and non-refundable except as set out in Section 9 or at Our sole discretion.
Trial Period. A trial provides full Service access for seven (7) business days or up to 1 GB of traffic, whichever occurs first. Unless cancelled before the trial ends, the Services continue and billing applies. Access may end immediately upon cancellation, and unused trial time cannot be reinstated.
We generally do not provide refunds for Services once purchased. ISP and Datacenter proxies are supplied “as-is” without replacement for bans or blocks resulting from Your usage.
Refunds may be issued for: accidental duplicate account-funding payments; and Service unavailability not attributable to scheduled maintenance or events beyond Our reasonable control.
Refunds are not available where: account registration used inaccurate or incomplete data; the Services were used unlawfully or in breach of Sections 3 or 4; You otherwise breached this Agreement; connection speeds fell short of expectations; the trial has begun; more than ten (10) days have elapsed since payment, whether or not the Services were used; or the payment was under USD 5.
For ISP and Datacenter proxies, replacements are provided at no cost only for provider-side technical failures.
Our proxy offerings do not filter or select on the basis of latency, risk score, block-list presence, postal code, DNS configuration, or third-party geolocation variance. For ISP and Datacenter proxies, location corresponds to standard IP geolocation databases only.
We will safeguard information You submit and share it only with personnel and providers who require it for Service delivery, or as permitted under Section 5.
Disclosure exceptions apply to information already in the public domain and to disclosures legally required, with prompt notice to You where lawfully permitted.
Upon Your written request, We will delete electronic records of confidential data and confirm in writing, subject to the retention requirements of Section 5 and any applicable legal hold.
This Section survives for two (2) years following termination of this Agreement.
The Services are provided “as is” without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, or non-infringement.
We do not warrant uninterrupted or error-free operation, correction of defects, or the absence of harmful components.
You use the Services at Your own risk.
We are not liable for indirect, special, punitive, incidental, or consequential damages, or for loss of profits, data, or revenue, even if advised of the possibility.
Our total aggregate liability under this Agreement will not exceed the fees You paid in the month preceding the event giving rise to the claim.
This Agreement commences upon acceptance and continues for twelve (12) months or until terminated in accordance with this Section.
Either Party may terminate immediately for material breach.
We may terminate immediately, without notice and without refund, where We reasonably determine that Your use breaches Sections 3 or 4, violates applicable law, or infringes third-party rights.
Where You terminate for convenience, We may retain fifty percent (50%) of the remaining prepaid value. Accrued fees remain due.
Sections 5, 11, 12, 13, and 15 survive termination.
You will indemnify, defend, and hold Us harmless from any claim, demand, loss, damage, penalty, or expense (including reasonable legal fees) arising from Your use of the Services, Your breach of this Agreement, the acts or omissions of Your end customers, or the intentional or negligent acts of You or Your agents.
You may not imply affiliation with Us or use Our marks without prior written approval. No rights in Our trademarks are granted.
Third-party marks displayed on the Website do not imply endorsement or affiliation.
This Agreement constitutes the entire agreement between the Parties on its subject matter.
If any provision is held invalid, it is severed and the remaining provisions continue in force.
We may amend this Agreement at any time by publishing an updated version on the Website. Your continued use of the Services following publication constitutes acceptance of the amended Agreement.
We may reference Your name or logo in promotional materials.